Resources · FAQ
Answers for architectural glass projects.
Common questions about product selection, custom fabrication, quality, standards, ordering, packaging and international delivery.
Enquiries & ordering
What information should I send for a quotation?+
Please provide the glass type and make-up, dimensions, quantities, application, edgework, holes or cut-outs, coating requirements, drawings, destination and required standard. If the specification is still developing, start with the application and performance target through our project enquiry form.
Do you manufacture custom sizes and shapes?+
Yes. Architectural glass can be made to project dimensions with edgework, holes, notches, cut-outs, printing and curved geometry where technically feasible. Final capability is confirmed after drawing and process review. See our typical production references.
What is your minimum order quantity?+
MOQ depends on product, make-up, dimensions, processing and packing. Samples and small replacement quantities may be possible, while coated, laminated, printed or special-production materials can require a practical batch quantity. Contact us for a project-specific answer.
Products & processing
Can tempered glass be cut or drilled after tempering?+
No. Cutting, drilling, notching and edgework must be completed before heat treatment. Attempting to machine fully tempered glass afterwards can cause breakage. Review the fabrication drawing before releasing tempered glass for production.
What is the difference between tempered and laminated glass?+
Tempered glass provides increased strength and breaks into relatively small particles. Laminated glass bonds two or more panes with an interlayer that can retain fragments after breakage. The correct choice depends on safety, post-breakage retention, security, acoustics and structural design. Compare tempered glass and laminated glass.
Which surface should a Low-E coating face?+
The coating surface depends on whether the coating is hard-coat or soft-coat, the insulating-glass build-up and the required thermal and solar performance. Soft Low-E coatings are normally protected inside an insulating cavity. Confirm the numbered surface position in the approved make-up and see our Low-E glass guide.
Can you supply insulating glass with laminated or tempered panes?+
Yes. An insulating glass unit can combine annealed, heat-strengthened, tempered, laminated, tinted, coated or printed panes when the make-up is technically compatible. Final thermal, safety and structural performance must be evaluated for the complete assembly. Learn more about insulating glass.
Quality & standards
Which standards can architectural glass be produced to?+
China-market references commonly include GB 11614 for flat glass, GB/T 15763.2 for tempered glass, GB/T 15763.3 for laminated glass, GB/T 11944 for insulating glass and GB/T 18915.2 for Low-E coated glass. Export projects may require EN, ASTM, AS/NZS or local standards. The contract and destination requirements should be agreed before production; see current standards.
How are glass tolerances and visual quality assessed?+
Assessment depends on the product standard and agreed criteria. Common checks include dimensions, thickness, edge and hole position, bow, roller wave, optical distortion, coating appearance, inclusions and surface defects. Viewing distance, lighting and approved samples should be agreed before production.
Can you provide test reports and certificates?+
Available documents depend on the product, standard, production route and requested certification. Tell us the destination market and required document at quotation stage. Current catalogues and approved files can be added to our Downloads page.
How is production quality traced?+
Typical controls include material identification, drawing and revision checks, in-process dimensional inspection, process records, visual inspection, final identification and packing checks. Project-specific hold points or third-party inspection should be agreed before order confirmation.
Lead time & delivery
What is the typical production lead time?+
Lead time varies with raw-material availability, product make-up, processing complexity, quantity, testing, approvals and packing. Standard processed glass may move faster than oversized, curved, printed, coated or multi-process units. We confirm an estimated schedule after technical review.
How is architectural glass packed for export?+
Depending on panel size and transport plan, glass is commonly packed on steel or timber frames with interleaving, edge and corner protection, moisture protection and clear crate identification. The unloading method and installation sequence should be shared before packing. See packaging and shipping guidance.
Can packing follow the installation sequence?+
Yes, when the panel schedule and sequence are issued early enough. Crate marks, panel IDs and packing groups can be coordinated with elevations, zones or installation phases, subject to crate safety and container loading constraints.
How are replacement panels handled?+
Provide the original panel mark, approved drawing, glass make-up, dimensions, processing and project reference. Colour or coating appearance can vary between production batches, so replacement expectations and any retained samples should be reviewed before manufacture.
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